Ask RealPlayer: Download This Video in Google’s Chrome Browser

by REAL TEAM on AUGUST 10, 2012

UPDATED OCTOBER 11, 2012: Chrome 22 (released on Sept. 26, 2012) does not currently support our Download This Video feature. At this time, the only solution is to use Internet Explorer or Firefox for downloading videos with RealPlayer.

We love hearing from users of our products. When features aren’t working the way you think they should, we want to help. That’s the idea behind Ask RealPlayer. We’re going to be providing answers to those questions straight from our product experts. Think of Ask RealPlayer as your buddy that works at RealPlayer. Please leave your questions below and we’ll address them in the comments or in our next installment of Ask RealPlayer.

Q: Why doesn’t “Download This Video” work in Google’s Chrome broswer?

A: Chrome has recently been updated. Among the few changes that were rolled out in the update, Pepper Flash has been implemented to handle Flash video. You can learn more about the decision to implement Pepper Flash in this post from Google’s Chromium blog.

As a result of the update, you may have recently started having problems with RealPlayer’s Download This Video button in the browser such as it  doesn’t appear when viewing videos in Chrome 21, or maybe you can see the button, but nothing happens when you click it, the following steps should resolve the problem. In order to fix the issue, please do the steps in both sections and close and reopen Chrome before trying the download again.

First: Disable Pepper Flash

1. Open a Google Chrome browser window.

2. In the address bar enter chrome://plugins/

3. Click the Details link in the top right corner.

4. The top entry should show three versions of Flash. Click Disable for the first one (you should see the Location listed as C:UsersuserAppDataLocalGoogleChromeApplication21.0.1180.60Pe perFlashpepflashplayer.dll).

5. Close, restart Chrome, and try downloading a video from your favorite video site.